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    Digital advertising group Aleph launches payment unit
    Brands must balance digital innovation and trust to serve Africa's consumers - study
    Brands must balance digital innovation and trust to serve Africa's consumers - study

    17 Apr 2023

    Jacques Celliers, CEO of FNB. Source: Supplied
    FNB eBucks recognised as loyalty champion in global awards

    20 Jun 2022

    Using data analytics and CRM to drive customer centricity and win loyalty
    Using data analytics and CRM to drive customer centricity and win loyalty

      3 Dec 2019

    #AskAfrikaAhaMoment: The brand loyalty shift explained
    #AskAfrikaAhaMoment: The brand loyalty shift explained

      21 Nov 2019

    #AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"
    #AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

      15 Nov 2019

    Dr Carl Driesener, senior marketing scientist at the Ehrenberg-Bass Institute (EBI) of marketing science in Australia explaining the 5 steps to becoming a smarter target marketer at Spark Media's recent event.
    5 steps to becoming a smarter target marketer

      8 Nov 2019

    Image source: Gallo/Getty.
    The digital dash for Africa

    25 Oct 2019

    Image credit: Joshua Rodriguez on Unsplash.
    How businesses can create lasting impressions, retain customers for a long time

      25 Oct 2019

    The reason AI can predict consumer behaviour
    The reason AI can predict consumer behaviour

      11 Oct 2019

    Know your business inside out with a Biz Office
    Know your business inside out with a Biz Office

    Bizcommunity.com  2 Oct 2019

    Image source: Gallo/Getty.
    WhatsApp revolutionising business communication

    25 Sep 2019

    #GartnerSYM: Offering the 'everything customer' the multi-experience
    #GartnerSYM: Offering the 'everything customer' the multi-experience

      17 Sep 2019

    Image credit: Thought Catalog on Unsplash.
    Do you know what your customers want their customers to experience?

      3 Sep 2019

    Image credit: Zoe Holling on Unsplash.
    Key findings from Warc's 2019 Future of Strategy report

    28 Aug 2019

    Image credit: hj barraza on Unsplash.
    Results from Agency Scope UK 2018/2019 indicate concerns with consumers and the changing digital environment

      19 Aug 2019

    Customer engagement in an omnichannel world
    Customer engagement in an omnichannel world

      13 Aug 2019

    Image credit: Tumisu from Pixabay.
    Here's what SMEs need to know about using their customer communication channels effectively

      2 Aug 2019

    Image credit: Franki Chamaki on Unsplash.
    There is no such thing as market saturation

      30 Jul 2019

    5 ways to drive growth through customer retention
    5 ways to drive growth through customer retention

      25 Jul 2019

    3 steps towards 'glass boxing' your company with a Biz Press Office
    3 steps towards 'glass boxing' your company with a Biz Press Office

    Bizcommunity.com  23 Jul 2019

    There's a need for more disruption in Africa's tech scene
    There's a need for more disruption in Africa's tech scene

      22 Jul 2019

    Roan Mackintosh, commercial director at DQ&A
    The road to marketing redemption is paved in data

      16 Jul 2019

    Image credit: Thought Catalog on Unsplash
    Social media has made brands less relevant, not more

      15 Jul 2019

    Image credit: Mein Deal on Unsplash.
    How to use design thinking to build the next Amazon

      15 Jul 2019

    Image source: Gallo/Getty.
    Leveraging digital technology to boost Nigeria's MSMEs

    4 Jul 2019

    New report reveals customers want security, service and localised experiences
    New report reveals customers want security, service and localised experiences

    25 Jun 2019

    Dee Chetty, Accenture Interactive Lead for Africa.
    The future of customer personalisation lies with AI

      14 Jun 2019

    How CRM can add measurable value to your brand
    How CRM can add measurable value to your brand

      13 Jun 2019

    Wayne Hull Photographer: Rikki Hibbert
    #IABSummit19: The digital transformation opportunity starts with you

      4 Jun 2019

    #AWE2019: Highlights from Day 1
    #AWE2019: Highlights from Day 1

      30 May 2019

    Is your brand telling the true story?
    Is your brand telling the true story?

      13 May 2019

    Image source: Gallo/Getty.
    Imagine a world without data?

      13 May 2019

    More CRM, CX, UX news

    More news

    Using data analytics and CRM to drive customer centricity and win loyalty
    Using data analytics and CRM to drive customer centricity and win loyalty

     3 Dec 2019

    #AskAfrikaAhaMoment: The brand loyalty shift explained
    #AskAfrikaAhaMoment: The brand loyalty shift explained

     21 Nov 2019

    #AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"
    #AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

     15 Nov 2019

    Dr Carl Driesener, senior marketing scientist at the Ehrenberg-Bass Institute (EBI) of marketing science in Australia explaining the 5 steps to becoming a smarter target marketer at Spark Media's recent event.
    5 steps to becoming a smarter target marketer

     8 Nov 2019

    Image source: Gallo/Getty.
    The digital dash for Africa

    25 Oct 2019

    Image credit: Joshua Rodriguez on Unsplash.
    How businesses can create lasting impressions, retain customers for a long time

     25 Oct 2019

    The reason AI can predict consumer behaviour
    The reason AI can predict consumer behaviour

     11 Oct 2019

    Know your business inside out with a Biz Office
    Know your business inside out with a Biz Office

     2 Oct 2019

    Image source: Gallo/Getty.
    WhatsApp revolutionising business communication

    25 Sep 2019

    #GartnerSYM: Offering the 'everything customer' the multi-experience
    #GartnerSYM: Offering the 'everything customer' the multi-experience

     17 Sep 2019

    Image credit: Thought Catalog on Unsplash.
    Do you know what your customers want their customers to experience?

     3 Sep 2019

    Image credit: Zoe Holling on Unsplash.
    Key findings from Warc's 2019 Future of Strategy report

    28 Aug 2019

    Image credit: hj barraza on Unsplash.
    Results from Agency Scope UK 2018/2019 indicate concerns with consumers and the changing digital environment

     19 Aug 2019

    Customer engagement in an omnichannel world
    Customer engagement in an omnichannel world

     13 Aug 2019

    Image credit: Tumisu from Pixabay.
    Here's what SMEs need to know about using their customer communication channels effectively

     2 Aug 2019

    Image credit: Franki Chamaki on Unsplash.
    There is no such thing as market saturation

     30 Jul 2019

    5 ways to drive growth through customer retention
    5 ways to drive growth through customer retention

     25 Jul 2019

    3 steps towards 'glass boxing' your company with a Biz Press Office
    3 steps towards 'glass boxing' your company with a Biz Press Office

     23 Jul 2019

    There's a need for more disruption in Africa's tech scene
    There's a need for more disruption in Africa's tech scene

     22 Jul 2019

    Roan Mackintosh, commercial director at DQ&A
    The road to marketing redemption is paved in data

     16 Jul 2019

    Image credit: Thought Catalog on Unsplash
    Social media has made brands less relevant, not more

     15 Jul 2019

    Image credit: Mein Deal on Unsplash.
    How to use design thinking to build the next Amazon

     15 Jul 2019

    Image source: Gallo/Getty.
    Leveraging digital technology to boost Nigeria's MSMEs

    4 Jul 2019

    New report reveals customers want security, service and localised experiences
    New report reveals customers want security, service and localised experiences

    25 Jun 2019

    Dee Chetty, Accenture Interactive Lead for Africa.
    The future of customer personalisation lies with AI

     14 Jun 2019

    How CRM can add measurable value to your brand
    How CRM can add measurable value to your brand

     13 Jun 2019

    Wayne Hull Photographer: Rikki Hibbert
    #IABSummit19: The digital transformation opportunity starts with you

     4 Jun 2019

    #AWE2019: Highlights from Day 1
    #AWE2019: Highlights from Day 1

     30 May 2019

    Is your brand telling the true story?
    Is your brand telling the true story?

     13 May 2019

    Image source: Gallo/Getty.
    Imagine a world without data?

     13 May 2019

    New Verraki team.
    New Verraki brand acts for Accenture in Nigeria

    6 May 2019

    Up, close and very personalised
    Up, close and very personalised

     23 Apr 2019

    Six steps to successful customer relationship management
    Six steps to successful customer relationship management

     16 Apr 2019

    Bizcommunity sends a clear message that Africa is open for business
    Bizcommunity sends a clear message that Africa is open for business

    dotAfrica 9 Apr 2019

    Bizcommunity launches BIZ | Daily top story headlines
    Bizcommunity launches BIZ | Daily top story headlines

     8 Apr 2019

    PwC releases consumer insights survey for 2019
    PwC releases consumer insights survey for 2019

    3 Apr 2019

    Africa rising as Bizcommunity launches .Africa domain
    Africa rising as Bizcommunity launches .Africa domain

     2 Apr 2019

    #ECO19: Is your mobile commerce strategy excluding the mass market?
    #ECO19: Is your mobile commerce strategy excluding the mass market?

     22 Mar 2019

    Mike Joubert of the Billybo Group, in action on the eCommerce Africa 2019 stage.
    #ECO19: Unpack why your brand story matters before you start telling it

     20 Mar 2019

    Chantel Botha of BrandLove in action at eCommerce Africa 2019.
    #ECO19: Why brands need to create emotional experiences for Generation CX

     19 Mar 2019

    More CRM, CX, UX news

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