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    Digital advertising group Aleph launches payment unit
    Brands must balance digital innovation and trust to serve Africa's consumers - study
    Brands must balance digital innovation and trust to serve Africa's consumers - study

    17 Apr 2023

    Jacques Celliers, CEO of FNB. Source: Supplied
    FNB eBucks recognised as loyalty champion in global awards

    20 Jun 2022

    Using data to inform customer journey planning from a cultural perspective
    Using data to inform customer journey planning from a cultural perspective

      4 Nov 2021

    Keep a close eye on CX as Covid-19 drives digital transformation in East Africa
    Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

      6 Sep 2021

    Source:
    The power of inclusive portrayal in advertising

      28 May 2021

    The 5 habits of highly effective advertisers
    The 5 habits of highly effective advertisers

    , Kantar  14 Apr 2021

    From East to West: What the new Covid-19 consumer behaviour across Kenya and Nigeria means for brands on the continent
    From East to West: What the new Covid-19 consumer behaviour across Kenya and Nigeria means for brands on the continent

    , Kantar  28 Oct 2020

    1 in 4 consumers tried a new brand during pandemic - global report
    1 in 4 consumers tried a new brand during pandemic - global report

    12 Aug 2020

    Image source: .
    How digital research is best positioned to understand African consumers

    23 Jul 2020

    Customer experience will help retailers overcome the financial hit from coronavirus
    Customer experience will help retailers overcome the financial hit from coronavirus

      6 Jul 2020

    The 50-year evolution of the Game brand
    The 50-year evolution of the Game brand

    26 Jun 2020

    #LockdownLessons: Companies putting the grit in integrity
    #LockdownLessons: Companies putting the grit in integrity

    Bizcommunity.com  26 May 2020

    SA's 2Engage plans for further growth in Africa and abroad
    SA's 2Engage plans for further growth in Africa and abroad

    12 Feb 2020

    Innervation acquires loyalty business from Tritech Media
    Innervation acquires loyalty business from Tritech Media

    4 Feb 2020

    #BizTrends2020: Africa's double-edged consumer demand
    #BizTrends2020: Africa's double-edged consumer demand

      6 Jan 2020

    The Best of Biz: Marketing & Media 2019
    #BestofBiz 2019: Marketing & Media

    17 Dec 2019

    The Best of Biz: Marketing & Media Africa 2019
    #BestofBiz 2019: Marketing & Media Africa

    17 Dec 2019

    Image source: Gallo/Getty Images.
    2020: Building the emotive link between customers and our brands

      12 Dec 2019

    Using data analytics and CRM to drive customer centricity and win loyalty
    Using data analytics and CRM to drive customer centricity and win loyalty

      3 Dec 2019

    #AskAfrikaAhaMoment: The brand loyalty shift explained
    #AskAfrikaAhaMoment: The brand loyalty shift explained

      21 Nov 2019

    #AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"
    #AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

      15 Nov 2019

    Dr Carl Driesener, senior marketing scientist at the Ehrenberg-Bass Institute (EBI) of marketing science in Australia explaining the 5 steps to becoming a smarter target marketer at Spark Media's recent event.
    5 steps to becoming a smarter target marketer

      8 Nov 2019

    Image source: Gallo/Getty.
    The digital dash for Africa

    25 Oct 2019

    Image credit: Joshua Rodriguez on Unsplash.
    How businesses can create lasting impressions, retain customers for a long time

      25 Oct 2019

    The reason AI can predict consumer behaviour
    The reason AI can predict consumer behaviour

      11 Oct 2019

    Know your business inside out with a Biz Office
    Know your business inside out with a Biz Office

    Bizcommunity.com  2 Oct 2019

    Image source: Gallo/Getty.
    WhatsApp revolutionising business communication

    25 Sep 2019

    #GartnerSYM: Offering the 'everything customer' the multi-experience
    #GartnerSYM: Offering the 'everything customer' the multi-experience

      17 Sep 2019

    Image credit: Thought Catalog on Unsplash.
    Do you know what your customers want their customers to experience?

      3 Sep 2019

    Image credit: Zoe Holling on Unsplash.
    Key findings from Warc's 2019 Future of Strategy report

    28 Aug 2019

    Image credit: hj barraza on Unsplash.
    Results from Agency Scope UK 2018/2019 indicate concerns with consumers and the changing digital environment

      19 Aug 2019

    Customer engagement in an omnichannel world
    Customer engagement in an omnichannel world

      13 Aug 2019

    More CRM, CX, UX news

    More news

    Using data to inform customer journey planning from a cultural perspective
    Using data to inform customer journey planning from a cultural perspective

     4 Nov 2021

    Keep a close eye on CX as Covid-19 drives digital transformation in East Africa
    Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

     6 Sep 2021

    Source:
    The power of inclusive portrayal in advertising

     28 May 2021

    The 5 habits of highly effective advertisers
    The 5 habits of highly effective advertisers

    ,  14 Apr 2021

    From East to West: What the new Covid-19 consumer behaviour across Kenya and Nigeria means for brands on the continent
    From East to West: What the new Covid-19 consumer behaviour across Kenya and Nigeria means for brands on the continent

    ,  28 Oct 2020

    1 in 4 consumers tried a new brand during pandemic - global report
    1 in 4 consumers tried a new brand during pandemic - global report

    12 Aug 2020

    Image source: .
    How digital research is best positioned to understand African consumers

    23 Jul 2020

    Customer experience will help retailers overcome the financial hit from coronavirus
    Customer experience will help retailers overcome the financial hit from coronavirus

     6 Jul 2020

    The 50-year evolution of the Game brand
    The 50-year evolution of the Game brand

    26 Jun 2020

    #LockdownLessons: Companies putting the grit in integrity
    #LockdownLessons: Companies putting the grit in integrity

     26 May 2020

    SA's 2Engage plans for further growth in Africa and abroad
    SA's 2Engage plans for further growth in Africa and abroad

    12 Feb 2020

    Innervation acquires loyalty business from Tritech Media
    Innervation acquires loyalty business from Tritech Media

    4 Feb 2020

    #BizTrends2020: Africa's double-edged consumer demand
    #BizTrends2020: Africa's double-edged consumer demand

     6 Jan 2020

    The Best of Biz: Marketing & Media 2019
    #BestofBiz 2019: Marketing & Media

    17 Dec 2019

    The Best of Biz: Marketing & Media Africa 2019
    #BestofBiz 2019: Marketing & Media Africa

    17 Dec 2019

    Image source: Gallo/Getty Images.
    2020: Building the emotive link between customers and our brands

     12 Dec 2019

    Using data analytics and CRM to drive customer centricity and win loyalty
    Using data analytics and CRM to drive customer centricity and win loyalty

     3 Dec 2019

    #AskAfrikaAhaMoment: The brand loyalty shift explained
    #AskAfrikaAhaMoment: The brand loyalty shift explained

     21 Nov 2019

    #AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"
    #AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

     15 Nov 2019

    Dr Carl Driesener, senior marketing scientist at the Ehrenberg-Bass Institute (EBI) of marketing science in Australia explaining the 5 steps to becoming a smarter target marketer at Spark Media's recent event.
    5 steps to becoming a smarter target marketer

     8 Nov 2019

    Image source: Gallo/Getty.
    The digital dash for Africa

    25 Oct 2019

    Image credit: Joshua Rodriguez on Unsplash.
    How businesses can create lasting impressions, retain customers for a long time

     25 Oct 2019

    The reason AI can predict consumer behaviour
    The reason AI can predict consumer behaviour

     11 Oct 2019

    Know your business inside out with a Biz Office
    Know your business inside out with a Biz Office

     2 Oct 2019

    Image source: Gallo/Getty.
    WhatsApp revolutionising business communication

    25 Sep 2019

    #GartnerSYM: Offering the 'everything customer' the multi-experience
    #GartnerSYM: Offering the 'everything customer' the multi-experience

     17 Sep 2019

    Image credit: Thought Catalog on Unsplash.
    Do you know what your customers want their customers to experience?

     3 Sep 2019

    Image credit: Zoe Holling on Unsplash.
    Key findings from Warc's 2019 Future of Strategy report

    28 Aug 2019

    Image credit: hj barraza on Unsplash.
    Results from Agency Scope UK 2018/2019 indicate concerns with consumers and the changing digital environment

     19 Aug 2019

    Customer engagement in an omnichannel world
    Customer engagement in an omnichannel world

     13 Aug 2019

    Image credit: Tumisu from Pixabay.
    Here's what SMEs need to know about using their customer communication channels effectively

     2 Aug 2019

    Image credit: Franki Chamaki on Unsplash.
    There is no such thing as market saturation

     30 Jul 2019

    5 ways to drive growth through customer retention
    5 ways to drive growth through customer retention

     25 Jul 2019

    3 steps towards 'glass boxing' your company with a Biz Press Office
    3 steps towards 'glass boxing' your company with a Biz Press Office

     23 Jul 2019

    There's a need for more disruption in Africa's tech scene
    There's a need for more disruption in Africa's tech scene

     22 Jul 2019

    Roan Mackintosh, commercial director at DQ&A
    The road to marketing redemption is paved in data

     16 Jul 2019

    Image credit: Thought Catalog on Unsplash
    Social media has made brands less relevant, not more

     15 Jul 2019

    Image credit: Mein Deal on Unsplash.
    How to use design thinking to build the next Amazon

     15 Jul 2019

    Image source: Gallo/Getty.
    Leveraging digital technology to boost Nigeria's MSMEs

    4 Jul 2019

    New report reveals customers want security, service and localised experiences
    New report reveals customers want security, service and localised experiences

    25 Jun 2019

    More CRM, CX, UX news

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