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    Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand
    Marketers say goodbye to cookies, hello to first-party data
    The panellists at the Flow discussion about the rise of first-party data was stacked with industry experts.
    Era of first-party data dawns as the data cookie crumbles 
    Source: © Denis Putilov
    CX and UX: not the same thing

      22 Dec 2021

    Source: © diego vito cervo
    Customer experience: the key differentiator

    21 Dec 2021

    Freshworks helps Africa's leading media company MultiChoice deliver a modern employee and customer experience
    Freshworks helps Africa's leading media company MultiChoice deliver a modern employee and customer experience

    Freshworks  14 Dec 2021

    Chat will boost sales for small businesses this holiday season
    Chat will boost sales for small businesses this holiday season

    9 Dec 2021

    Source: © rawpixel
    It's a mobile-first, digital consumption model in the Covid-era

      8 Dec 2021

    Smart Media broadens exposure for brands with new automatic fragrance units and hotspots in-store
    Smart Media broadens exposure for brands with new automatic fragrance units and hotspots in-store

    Smart Media  6 Dec 2021

    Why mobile network operators need to provide enhanced CX
    Why mobile network operators need to provide enhanced CX

      3 Dec 2021

    Source:
    Developing a unified voice and view of the customer

      3 Dec 2021

    Having a data strategy is a crucial underpin to your customer's online user experience and your digital transformation
    Having a data strategy is a crucial underpin to your customer's online user experience and your digital transformation

    , Wunderman Thompson  2 Dec 2021

    Source: © Mikko Lemola
    Technology key to brands' CRM

    2 Dec 2021

    Source: ©olegdudko
    Absa comes out tops in overall customer satisfaction metric

    30 Nov 2021

    Gathering customer data effectively to create great customer experiences
    Gathering customer data effectively to create great customer experiences

      25 Nov 2021

    Source: Supplied
    Pick n Pay now offers customer support via WhatsApp

    24 Nov 2021

    Source: Getty
    Omnichannel strategy, personalised CX to determine online winners this Black Friday

    24 Nov 2021

    Pitfalls of neglecting your email delivery
    Pitfalls of neglecting your email delivery

    , Everlytic  24 Nov 2021

    Committing to Black Friday can help your business win, year-round
    Committing to Black Friday can help your business win, year-round

      23 Nov 2021

    Source: ©Andriy Popov -
    #CEM21: Managing customer needs - Humans vs tech or human and tech?

      19 Nov 2021

    Source: Checkers
    South African Loyalty Awards winners announced for 2021

    18 Nov 2021

    Wunderman Thompson SA Wins at 2021 Acquia Engage Awards
    Wunderman Thompson SA Wins at 2021 Acquia Engage Awards

    Wunderman Thompson  18 Nov 2021

    How can businesses foster customer and brand loyalty?
    How can businesses foster customer and brand loyalty?

      15 Nov 2021

    Source:
    The post-Covid world of sales has changed, have you?

      12 Nov 2021

    Where your backstory is a front page story
    Where your backstory is a front page story

    Bizcommunity.com  10 Nov 2021

    Teljoy refreshes brand for a new era of customer satisfaction
    Teljoy refreshes brand for a new era of customer satisfaction

    10 Nov 2021

    Brands need to reach out or lose out
    Brands need to reach out or lose out

    5 Nov 2021

    Using data to inform customer journey planning from a cultural perspective
    Using data to inform customer journey planning from a cultural perspective

      4 Nov 2021

    New reports highlights need for organisations to embrace biometrics
    New reports highlights need for organisations to embrace biometrics

    3 Nov 2021

    Source:
    Empowering social media agents to deliver great customer service

      2 Nov 2021

    Introvert vs extrovert: does brand personality really matter?
    Introvert vs extrovert: does brand personality really matter?

      28 Oct 2021

    Elizma Nolte
    What's the future of shopping?

    26 Oct 2021

    5 Tips for Shopify success
    5 Tips for Shopify success

    , Lebrau Press  29 Dec 2021

    More CRM, CX, UX news

    More news

    Source: © Denis Putilov
    CX and UX: not the same thing

     22 Dec 2021

    Source: © diego vito cervo
    Customer experience: the key differentiator

    21 Dec 2021

    Freshworks helps Africa's leading media company MultiChoice deliver a modern employee and customer experience
    Freshworks helps Africa's leading media company MultiChoice deliver a modern employee and customer experience

    Freshworks 14 Dec 2021

    Chat will boost sales for small businesses this holiday season
    Chat will boost sales for small businesses this holiday season

    9 Dec 2021

    Source: © rawpixel
    It's a mobile-first, digital consumption model in the Covid-era

     8 Dec 2021

    Smart Media broadens exposure for brands with new automatic fragrance units and hotspots in-store
    Smart Media broadens exposure for brands with new automatic fragrance units and hotspots in-store

     6 Dec 2021

    Why mobile network operators need to provide enhanced CX
    Why mobile network operators need to provide enhanced CX

     3 Dec 2021

    Source:
    Developing a unified voice and view of the customer

     3 Dec 2021

    Having a data strategy is a crucial underpin to your customer's online user experience and your digital transformation
    Having a data strategy is a crucial underpin to your customer's online user experience and your digital transformation

    ,  2 Dec 2021

    Source: © Mikko Lemola
    Technology key to brands' CRM

    2 Dec 2021

    Source: ©olegdudko
    Absa comes out tops in overall customer satisfaction metric

    30 Nov 2021

    Gathering customer data effectively to create great customer experiences
    Gathering customer data effectively to create great customer experiences

     25 Nov 2021

    Source: Supplied
    Pick n Pay now offers customer support via WhatsApp

    24 Nov 2021

    Source: Getty
    Omnichannel strategy, personalised CX to determine online winners this Black Friday

    24 Nov 2021

    Pitfalls of neglecting your email delivery
    Pitfalls of neglecting your email delivery

    ,  24 Nov 2021

    Committing to Black Friday can help your business win, year-round
    Committing to Black Friday can help your business win, year-round

     23 Nov 2021

    Source: ©Andriy Popov -
    #CEM21: Managing customer needs - Humans vs tech or human and tech?

     19 Nov 2021

    Source: Checkers
    South African Loyalty Awards winners announced for 2021

    18 Nov 2021

    Wunderman Thompson SA Wins at 2021 Acquia Engage Awards
    Wunderman Thompson SA Wins at 2021 Acquia Engage Awards

     18 Nov 2021

    How can businesses foster customer and brand loyalty?
    How can businesses foster customer and brand loyalty?

     15 Nov 2021

    Source:
    The post-Covid world of sales has changed, have you?

     12 Nov 2021

    Where your backstory is a front page story
    Where your backstory is a front page story

     10 Nov 2021

    Teljoy refreshes brand for a new era of customer satisfaction
    Teljoy refreshes brand for a new era of customer satisfaction

    10 Nov 2021

    Brands need to reach out or lose out
    Brands need to reach out or lose out

    5 Nov 2021

    Using data to inform customer journey planning from a cultural perspective
    Using data to inform customer journey planning from a cultural perspective

     4 Nov 2021

    New reports highlights need for organisations to embrace biometrics
    New reports highlights need for organisations to embrace biometrics

    3 Nov 2021

    Source:
    Empowering social media agents to deliver great customer service

     2 Nov 2021

    Introvert vs extrovert: does brand personality really matter?
    Introvert vs extrovert: does brand personality really matter?

     28 Oct 2021

    Elizma Nolte
    What's the future of shopping?

    26 Oct 2021

    VDX.tv releases 2021 holiday video advertising guide for brands and retailers
    VDX.tv releases 2021 holiday video advertising guide for brands and retailers

     22 Oct 2021

    5 strategies to enhance SMB growth
    5 strategies to enhance SMB growth

     21 Oct 2021

    Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov
    Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

    Kinetic Events 19 Oct 2021

    #PulpNonFiction: A culture of trust or a culture of control?
    #PulpNonFiction: A culture of trust or a culture of control?

     18 Oct 2021

    Openview voted industry leader in Ask Africa Orange Index Awards
    Openview voted industry leader in Ask Africa Orange Index Awards

     18 Oct 2021

    Image provided
    New survey shows frustrations with authentication processes

    12 Oct 2021

    Digital first-impressions matter
    Digital first-impressions matter

     8 Oct 2021

    The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital
    The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital

     7 Oct 2021

    If you could only keep one loyalty programme, which one would it be?
    If you could only keep one loyalty programme, which one would it be?

     6 Oct 2021

    Customer experience has undergone a major shift in past 20 years
    Customer experience has undergone a major shift in past 20 years

     5 Oct 2021

    Rewards programmes are broken. Here's how to really win customer loyalty
    Rewards programmes are broken. Here's how to really win customer loyalty

    ,  30 Sep 2021

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