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    Kenya's grocery retail sector is a beacon of innovation and growth
    Kenya's grocery retail sector is a beacon of innovation and growth 
    Source: Supplied. Sherilyn Kamga, senior strategic finance analyst at Talend.
    #YouthMonth: Navigating the intersection of finance and tech in FinOps

    By Katja Hamilton 23 Jun 2023

    Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce
    Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce

    24 Apr 2023

    The brands leading, challenging and exploring in 2019
    The brands leading, challenging and exploring in 2019

      5 Feb 2019

    #BizTrends2019: Shop defines 6 trends shaping the future of retail
    #BizTrends2019: Shop defines 6 trends shaping the future of retail

      30 Jan 2019

    #BizTrends2019: 2019, a definitive year in FMCG
    #BizTrends2019: 2019, a definitive year in FMCG

      29 Jan 2019

    #BizTrends2019: Single-use plastic, circular economy, ethical supply chains and climate action to drive retail in 2019
    #BizTrends2019: Single-use plastic, circular economy, ethical supply chains and climate action to drive retail in 2019

      25 Jan 2019

    #BizTrends2019: Payments, engagement, partnership - African retail trends for 2019
    #BizTrends2019: Payments, engagement, partnership - African retail trends for 2019

      22 Jan 2019

    #BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience
    #BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience

      14 Jan 2019

    Reclaiming retail relevance with IoT
    Reclaiming retail relevance with IoT

      14 Jan 2019

    #AfricaCom2018: How to leapfrog when improving customer experience
    #AfricaCom2018: How to leapfrog when improving customer experience

      14 Nov 2018

    #GoogleRetail: No room for silos in omnichannel retail
    #GoogleRetail: No room for silos in omnichannel retail

      6 Nov 2018

    Hans Zachar, managing director: technology strategy, Accenture Africa.
    How African enterprises chart growth in the digital age

      9 Oct 2018

    7 ways to create in-store experiences that drive traffic and sales
    7 ways to create in-store experiences that drive traffic and sales

      31 Aug 2018

    CEM Africa kicks off this week!
    CEM Africa kicks off this week!

    27 Jul 2018

    5 expectations of the African millennial consumer
    5 expectations of the African millennial consumer

    19 Jul 2018

    The future of retail: Clicks, bricks and data-driven insights
    The future of retail: Clicks, bricks and data-driven insights

      13 Jul 2018

    Harnessing the evolutionary power of smart packaging in Africa
    Harnessing the evolutionary power of smart packaging in Africa

    15 Jun 2018

    Investing in your customers yields returns
    Investing in your customers yields returns

    14 Jun 2018

    Creating better customer experience in Africa
    Creating better customer experience in Africa

      11 Jun 2018

    GDPR: ground zero for a more trusted, secure internet
    GDPR: ground zero for a more trusted, secure internet

      28 May 2018

    New data protection guidelines for Africa launched
    New data protection guidelines for Africa launched

    10 May 2018

    How African businesses can comply with new EU data laws
    How African businesses can comply with new EU data laws

      9 May 2018

    Empathy - a two-way street in customer service
    Empathy - a two-way street in customer service

      18 Apr 2018

    The role of mobile in building brand loyalty
    The role of mobile in building brand loyalty

      16 Apr 2018

    Nicholas Haralambous
    #ECMA18: It's not an apocalypse, it's a retail revolution

      26 Mar 2018

    #ECMA2018: Adopt a humanistic approach to AI
    #ECMA2018: Adopt a humanistic approach to AI

      16 Mar 2018

    #ECMA18: Cracking e-commerce conversion
    #ECMA18: Cracking e-commerce conversion

      16 Mar 2018

    #SeamlessAfrica: An Afrocentric approach to store design
    #SeamlessAfrica: An Afrocentric approach to store design

      9 Mar 2018

    Africa's consumer goods and retail sectors driven by expanding middle class, tech development
    Africa's consumer goods and retail sectors driven by expanding middle class, tech development

    1 Feb 2018

    #BizTrends2018: The new rules of retail
    #BizTrends2018: The new rules of retail

      29 Jan 2018

    Image credit: bruce mars via
    Top ten global consumer trends

    23 Jan 2018

    #BizTrends2018: Top mobile trends for the 2018 consumer
    #BizTrends2018: Top mobile trends for the 2018 consumer

      8 Jan 2018

    More CRM news

    More news

    The brands leading, challenging and exploring in 2019
    The brands leading, challenging and exploring in 2019

     5 Feb 2019

    #BizTrends2019: Shop defines 6 trends shaping the future of retail
    #BizTrends2019: Shop defines 6 trends shaping the future of retail

     30 Jan 2019

    #BizTrends2019: 2019, a definitive year in FMCG
    #BizTrends2019: 2019, a definitive year in FMCG

     29 Jan 2019

    #BizTrends2019: Single-use plastic, circular economy, ethical supply chains and climate action to drive retail in 2019
    #BizTrends2019: Single-use plastic, circular economy, ethical supply chains and climate action to drive retail in 2019

     25 Jan 2019

    #BizTrends2019: Payments, engagement, partnership - African retail trends for 2019
    #BizTrends2019: Payments, engagement, partnership - African retail trends for 2019

     22 Jan 2019

    #BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience
    #BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience

     14 Jan 2019

    Reclaiming retail relevance with IoT
    Reclaiming retail relevance with IoT

     14 Jan 2019

    #AfricaCom2018: How to leapfrog when improving customer experience
    #AfricaCom2018: How to leapfrog when improving customer experience

     14 Nov 2018

    #GoogleRetail: No room for silos in omnichannel retail
    #GoogleRetail: No room for silos in omnichannel retail

     6 Nov 2018

    Hans Zachar, managing director: technology strategy, Accenture Africa.
    How African enterprises chart growth in the digital age

     9 Oct 2018

    7 ways to create in-store experiences that drive traffic and sales
    7 ways to create in-store experiences that drive traffic and sales

     31 Aug 2018

    CEM Africa kicks off this week!
    CEM Africa kicks off this week!

    27 Jul 2018

    5 expectations of the African millennial consumer
    5 expectations of the African millennial consumer

    19 Jul 2018

    The future of retail: Clicks, bricks and data-driven insights
    The future of retail: Clicks, bricks and data-driven insights

     13 Jul 2018

    Harnessing the evolutionary power of smart packaging in Africa
    Harnessing the evolutionary power of smart packaging in Africa

    15 Jun 2018

    Investing in your customers yields returns
    Investing in your customers yields returns

    14 Jun 2018

    Creating better customer experience in Africa
    Creating better customer experience in Africa

     11 Jun 2018

    GDPR: ground zero for a more trusted, secure internet
    GDPR: ground zero for a more trusted, secure internet

     28 May 2018

    New data protection guidelines for Africa launched
    New data protection guidelines for Africa launched

    10 May 2018

    How African businesses can comply with new EU data laws
    How African businesses can comply with new EU data laws

     9 May 2018

    Empathy - a two-way street in customer service
    Empathy - a two-way street in customer service

     18 Apr 2018

    The role of mobile in building brand loyalty
    The role of mobile in building brand loyalty

     16 Apr 2018

    Nicholas Haralambous
    #ECMA18: It's not an apocalypse, it's a retail revolution

     26 Mar 2018

    #ECMA2018: Adopt a humanistic approach to AI
    #ECMA2018: Adopt a humanistic approach to AI

     16 Mar 2018

    #ECMA18: Cracking e-commerce conversion
    #ECMA18: Cracking e-commerce conversion

     16 Mar 2018

    #SeamlessAfrica: An Afrocentric approach to store design
    #SeamlessAfrica: An Afrocentric approach to store design

     9 Mar 2018

    Africa's consumer goods and retail sectors driven by expanding middle class, tech development
    Africa's consumer goods and retail sectors driven by expanding middle class, tech development

    1 Feb 2018

    #BizTrends2018: The new rules of retail
    #BizTrends2018: The new rules of retail

     29 Jan 2018

    Image credit: bruce mars via
    Top ten global consumer trends

    23 Jan 2018

    #BizTrends2018: Top mobile trends for the 2018 consumer
    #BizTrends2018: Top mobile trends for the 2018 consumer

     8 Jan 2018

    Transformation in Africa's digital retail landscape
    Transformation in Africa's digital retail landscape

     22 Dec 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

     7 Nov 2017

    Allan Swart ©
    #Pamro2017: Data is becoming the oil of consumer marketing

     29 Aug 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

     21 Aug 2017

    Phakiso Tlali
    #CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

     18 Aug 2017

    Maksym Chornii © –
    #CEMAfrica2017: "Be an experience business or be out of business" - Adobe

     17 Aug 2017

    You hired them, now trust them to get the job done. JR Bale © –
    #CEMAfrica2017: Your employees are always on - now TRUST THEM

     17 Aug 2017

    Simply put? Cut the red tape and empower your staff. Scott Griessel © –
    #CEMAfrica2017: CX predictions for the future, action to take TODAY

     16 Aug 2017

    Online shopping and the rapid globalisation of shoppers and retailers
    Online shopping and the rapid globalisation of shoppers and retailers

     31 May 2017

    Data safari: Mapping emerging Africa's analytics
    Data safari: Mapping emerging Africa's analytics

    28 Dec 2015

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