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Supercharge after sales profits with Pinewood DMS

There is increasing urgency for dealers to find alternative revenue sources, with many looking to their after sales departments. Despite the increasing prevalence of electric vehicles and the reliability of modern cars - reducing billable workshop hours - Pinewood DMS SA believes there are still plenty of opportunities to profit.

“We are learning from markets that are more advanced in terms of their adoption of electric vehicles. From our experience in these markets, such as the Nordics, we’ve observed that dealers capture more of the work that a traditional dealership might not pursue as actively. For example – tyres, smart repairs and even glass repairs.”

To capture every opportunity, Pinewood DMS encourages dealers to strike while the iron is hot, when customers are more likely to authorise identified work. “The best time to upsell is when the car is in the workshop, not when the customer has gone home and has the opportunity to shop around, or faces the prospect of having to revisit the dealership, which isn’t efficient for anyone.”

Pinewood DMS offers a built-in vehicle checking process to build trust with customers, who are more likely to authorise further work and therefore generate more revenue. To provide transparency, dealers can send a booking confirmation to the customer, with a video link explaining the arrival and check-in process. Service advisors can be pre-allocated to an appointment, so they are ready to greet the customer and begin the VHC process.

Commercial dealers are embracing new digital tools

Pinewood DMS is supporting commercial vehicle and truck dealers with new tools, processes and OEM integrations across every area of the business...

Issued by Pinewood SA 18 May 2021


Pinewood’s app for sales and service, Host+, allows the filming of an arrival video from the convenience of a mobile device. Doing this with the customer present provides more credibility than if the dealer were to contact the customer later in the day and gives them more time to consider proceeding with the additional work. However, when upselling, dealers must have clear pricing and the stock required. Features such as menu pricing, inbuilt tyre catalogues, recommended ordering (based on previous supply trends) and automatic re-ordering of parts, address these challenges.

Pinewood DMS helps to create a seamless digital customer journey

Pinewood DMS users have discovered a range of tools for creating a seamless digital customer journey and mobile apps are playing a big part in this. Neville Briggs, Managing Director at Pinewood Technologies explains...

Issued by Pinewood SA 1 Jun 2021


VHC video is a major highlight of Pinewood’s technician app, Tech+. Technicians can capture and send clips of damage to customers straight from the ramp, with a link to instantly authorise or reject the work. This has proven to significantly impact conversion rates and aftersales profits.


The past year has seen the release of brand new versions of all three of Pinewood’s after sales apps: Tech+, Parts+ and Host+, for technicians, parts advisors and service/salespeople respectively. These bring a range of new capabilities, such as digitally signing documents to reduce paperwork, issuing parts on the move and barcode scanning.

Pinewood SA
We implement, train and support Pinewood DMS, an innovative dealer management system that leads the market in next-generation technology.
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