The single-dose Johnson & Johnson vaccine is effective against the Delta variant, which is currently dominant in the country, says the president and CEO of the South African Medical Research Council (SAMRC), Professor Glenda Gray.
Tiger Brands is recalling certain Koo and Hugo's canned vegetable products produced from 1 May 2019 to 5 May 2021 due to "an extremely small number" of defective cans supplied by a packaging supplier, the FMCG company said on Monday.
Over the years, Cheryl Dube has worked as a strategist on a variety of brands. The most challenging and rewarding experiences she's had during this time, she says, have been in the work she's completed on global brands. Here are some of the critical lessons she's learnt along the way.Issued byWavemaker
As hospitality providers across the globe embrace digital transformation, the question arises; what do intelligent hotels offer? From guestroom automation to location-based interactions, mobile engagement, hyper-personalisation, APIs and integration - Is customer service excellence possible? Is Africa ready for the "digital hotel"?
Imagine this scenario: A housekeeper notices that the air conditioner is not working while servicing a guest’s room. The fault is immediately logged on a mobile device and a job card raised, maintenance instantly receives an alert and dispatches someone to service the unit.
Large tourism enterprises across the globe are snapping up apps, business solutions and more to ensure that they're part of the digital revolution, but are these emerging technologies translating to an excellent visitor experience?
Meanwhile, location services pick up that the guest is on his/her way back up to the room from the pool. The guest is immediately contacted with an offer to have a free drink at the bar, while the aircon is repaired. By the time the drink is finished, the bartender has received an alert that the issue is resolved, and he/ she advises the guest that they’re all set to return to their room. Too good to be true?
EOH Infor Services recently launched the Infor Hospitality suite of solutions to the African market, with events held in Cape Town and Johannesburg.
At the Johannesburg event, MC KK Diaz opened proceedings by stating that, to be successful, it’s essential that businesses connect people to what’s important to them. "Modern customers don’t look at the product only, they consider the overarching value proposition – what value are you offering, and what will my experience be like?"
Adriaan Rossouw, sales director, EOH Infor Services, Infor’s Master Partner in Africa confirmed that customer expectations are changing; and they will continue to change at a rapid pace. "What does it take to turn a vacation into an adventure? It takes hospitality solutions that deliver change and offer customers solutions they didn’t even know they needed."
Rossouw confirms that Infor Hospitality will be rolled out across Africa with a strong cloud approach.
According to Wolfgang Emperger, VP Infor Hospitality EMEA, LATAM and India, the local market is filled with opportunities for digital transformation. "There is much desire in the local market for an innovative alternative from a technology and customer service perspective."
With multi-region, multi-language functionality, and strong mobile functionality, the suite offers hospitality establishment a best in breed solution – even in regions where computer literacy is not as high as mobile access.
Covering property management, performance management, revenue management, asset management, human capital management and more, the industry is set to experience rapid transformation and enhanced customer satisfaction. "In hospitality, we have more information about our customers than in any other industry. It’s time to move from traditional hospitality to a digital experience – to the benefit of guests," adds Emperger.
Creation exceptional customer experience
The digital hotel will soon be a reality across the continent, believes Rentia Austin, hospitality executive at EOH Infor Services. "Traditionally, South Africa’s tech adoption rate is not high – but this is changing, as the country and continent continue to evolve. The goal is to create exceptional experiences with a customer first, customer last approach."
Manouel Mourant Samper, channel account manager at Infor, agrees with this sentiment. "It’s important to remember that cultures and influences from other markets greatly impact African countries. South Africa is completely different from the rest of Africa, and this will be a key strategy consideration."
LEGAL DISCLAIMER: This Message Board accepts no liability of legal consequences that arise from the Message Boards (e.g. defamation, slander, or other such crimes). All posted messages are the sole property of their respective authors. The maintainer does retain the right to remove any message posts for whatever reasons. People that post messages to this forum are not to libel/slander nor in any other way depict a company, entity, individual(s), or service in a false light; should they do so, the legal consequences are theirs alone. Bizcommunity.com will disclose authors' IP addresses to authorities if compelled to do so by a court of law.