The winners of the 11th edition of The Radio Awards were announced on today, Friday 30 July 2021, in an online awards ceremony hosted by comedian Loyiso Madinga. A total of 80 winners were celebrated across 30 categories.
The 13th annual IAB Bookmark Awards took place today in a prestigious virtual celebration. Hosted by the multi skilled Selae Thobakgake and Merica Monamodi; the most thrilling and innovative digital marketing campaigns of the past year were announced.
Construction on The Capital Mbombela's R205m project, set to be a game-changer on the city's hotel and accommodation industries, is well underway with an anticipated hotel opening set for November 2021.
"The city hasn't seen any significant new additions to its hotel repertoire since development ahead of the 2010 FIFA World Cup projects," says Marc Wachsberger, managing director of The Capital Hotels and Apartments.
"Its status as a leading city in Mpumalanga, at the heart of the province's tourism and agriculture sectors, means that the time is perfect to build an exciting new offering that will be appealing to tourists and corporates alike."
According to a new NielsenIQ report, South Africa's latest liquor ban equated to a loss of R7,6bn during the four weeks it lasted (based on average sales - 13 weeks to end of May 2021 of R1,9bn per week).
A decade ago, building a profitable mall was simple. If you got the location, size, layout, parking and access routes right, you had retailers and shoppers in the bag. But technology and rising living costs are evolving consumer behaviour in South Africa.
Although nowhere near the "retail apocalypse" in the US and UK, online shopping is making inroads into market share. This means shopping centre managers have to be nimble and evolve to convince cash-and-time-strapped consumers to continue visiting stores and malls. Just offering a place to shop isn’t going to cut it.
Key retail trends we've identified at Broll include:
Combining bricks and mortar with online
Because of delivery delays, the two are likely to exist side-by-side in SA. Shoppers will check prices and make comparisons online but interact with brands in-store. Thus, stores and malls are providing quick and easy collection points for online purchases.
However, this might mean some brands downsize stores and opt for larger warehouses. This will support in-store online shopping, providing an unlimited inventory via digital shopfronts. In these "showroom" stores, personal stylists might help customers try on outfits, but the store will not hold stock, items bought online will be delivered.
Defining your market
In a highly scientific and high-tech world of retail, you need to know your market well and constantly adjust your shopper profile. The most important future generation of shoppers is Generation Z (now aged between 10 and 24) which represents 26% of the population. This is a tech-savvy, digital generation. Many are influencers.
Over 1,400 delegates from the retail, shopping centre and associated industries are gathered in Cape Town this week for the 23rd SACSC Annual Congress...
17 Oct 2019
Shopping with a conscience
Consumers, especially millennials and Gen Z, are driven by values, morals and ethical conduct and are concerned about the environment. Authenticity and originality are key. Broll is working very closely with landlords to lessen their carbon footprint. Already, 14 SA corporate-owned shopping centres have installed solar plants, reducing dependency on the national grid by 20% per centre.
Spending more money on personal experiences rather than accumulating possessions together with technological advancements will drive in-store product testing and a more personalised shopping experience. Already, sportswear and apparel giant Nike has digitally integrated shops where customers scan barcodes with their smartphones to build a virtual try-on list, choose size and colour options and have items sent to change rooms.
Micro marketing is honing in on specific products and individual consumers. Loyalty cards enable retailers to identify each consumer’s regular purchases and market specials directly to those customers.
Because data is crucial to omnichannel marketing on social media platforms, many Broll managed malls offer Smartmall App users 1GB of ultrafast free WIFI at each visit. This creates a connected experience in centre, increases visits and dwell time, grows database members and extracts valuable insights into shopping behaviour.
As traditional rental income comes under pressure, we are looking at alternate uses of space and applying a deliberate strategic approach to increasing NON-GLA income for landlords. We are also more actively involved in the performance of our stores, supporting and helping tenants with merchandising and marketing.
About the author
Theresa Terblanche, Divisional Director - Coastal Region & Mauritius, Broll Property Management
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