Africa's first AR experience on Facebook Messenger

Pan-African Payments company, Celulant, has built the first augmented reality powered try-on experiences in Facebook Messenger...

8 hours ago

Customer expectations outpace brand experiences

Acceleration of digitisation raises the bar for companies to innovate - or be left behind...

By Hans Zachar 12 Nov 2018

Using innovation to improve livelihoods in Africa

There is an accelerating pace of change as Africa begins to reshape its economic destiny - Coca Cola explains its innovation strategy on the continent...

By Jacques Vermeulen 25 Oct 2018

How African enterprises chart growth in the digital age

African businesses must ensure they stay a step ahead to survive and thrive by finding intelligent solutions which totally re-imagine customer experiences...

By Hans Zachar 9 Oct 2018

Mobile app launched to connect to African fashion designers

Lesela, meaning cloth or fabric in Sesotho and Swahili, is a new mobile app that provides access to African fashion designers...

1 day ago

#AfricaCom2018: How to leapfrog when improving customer experience

On the second day of AfricaCom 2018, Indranil Das, VP and head of Ericsson digital services for EMEA explained the importance of asking if the customer experience exceeds the customer expectation...

By Leigh Andrews 14 Nov 2018

#ShopperInsights2019: I love you, but...

Despite retailers widening their repertoire, baskets are shrinking as tough times for shoppers dictate more planning and less impulse shopping...

By Danette Breitenbach 8 Nov 2018

#GoogleRetail: No room for silos in omnichannel retail

We're in living in an omnichannel world. We use a number of different paths to get to the products, info and services that we want. Search has become intuitive...

By Lauren Hartzenberg 6 Nov 2018

SANParks buys Foxbat light aircraft to combat rhino poaching in KNP

A whopping R2,940,000 was raised over the past year for the MyPlanet Rhino Fund thanks to 34,000 supporters...

2 Nov 2018

Customer experience focus for East Africa

Genesys Southern East Africa is expanding as the region seeks Customer Experience (CX) solutions...

24 Oct 2018

Reaching Africa's most valuable consumer markets

The African consumer class is one of the largest remaining prizes for consumer-facing companies and investors in the world, according to geospatial data company Fraym...

23 Oct 2018

Top 10 trends in digital commerce

Much has changed since the first products were sold online in the 1990s...

By Sandy Shen 17 Oct 2018

Mobile money transfers have taken off in Somalia. But there are risks

A recent World Bank report showed that Somalia has one of the most active mobile money markets in the world, outpacing most other countries in Africa...

By Victor Odundo Owuor 15 Oct 2018

#MarketingFridays: Tapping into the African consumer

In this video, Nyiko Chauke of Marketing Fridays interviews Khumo Theko of I See Africa about her role as a trends specialist and some insights into the African consumer...

12 Oct 2018

IBM Food Trust launches worldwide with Carrefour on board

European retail giant Carrefour has joined other participants involved in building the IBM Food Trust blockchain network...

11 Oct 2018

Nahoo TV introduces first shopping channel in Ethiopia

Nahoo Television launched Ethiopia's first shopping channel 'Mazesha Zone', exclusively dedicated to commercials, presentations and demonstrations of products...

11 Oct 2018

Jumia welcomes framework for e-commerce regulation in Nigeria

Juliet Anammah, CEO of Jumia Nigeria, has described the recent tripartite motion to develop a framework to regulate the activities of e-commerce platforms in Nigeria as a round peg in a round hole...

14 Nov 2018

What Nestlé's attempt to trademark the shape of a KitKat teaches us about design

For many people there is something irresistible about chocolate. But in the hungry rush to make it part of our bodies there is a missed opportunity to meditate on different gestural experiences...

By Tom Lee and Stefan Lie 2 Nov 2018

Trading while caring for people and planet

Ratifications are moving ahead, if slowly, on the newly signed AfCFTA - the world's largest free trade agreement (with the most member countries) since the founding of the World Trade Organization...

By Richards Munang and Robert Mgendi 22 Oct 2018

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