Customer expectations outpace brand experiences

Acceleration of digitisation raises the bar for companies to innovate - or be left behind...

By Hans Zachar 12 Nov 2018

#AfricaCom2018: How to leapfrog when improving customer experience

On the second day of AfricaCom 2018, Indranil Das, VP and head of Ericsson digital services for EMEA explained the importance of asking if the customer experience exceeds the customer expectation...

By Leigh Andrews 14 Nov 2018

#ShopperInsights2019: I love you, but...

Despite retailers widening their repertoire, baskets are shrinking as tough times for shoppers dictate more planning and less impulse shopping...

By Danette Breitenbach 8 Nov 2018

Social media mining: Critical to CX management in the digital age

As markets become increasingly globalised, saturated and competitive in the digital age, great focus is being placed on the customer experience (CX)...

By Julian Thomas 8 Nov 2018

#GoogleRetail: No room for silos in omnichannel retail

We're in living in an omnichannel world. We use a number of different paths to get to the products, info and services that we want. Search has become intuitive...

By Lauren Hartzenberg 6 Nov 2018

SANParks buys Foxbat light aircraft to combat rhino poaching in KNP

A whopping R2,940,000 was raised over the past year for the MyPlanet Rhino Fund thanks to 34,000 supporters...

2 Nov 2018

Pick n Pay trials recycling vending machines in V&A Waterfront

Pick n Pay has introduced two reverse vending machines into the vicinity of its V&A Waterfront store, into which visitors can throw their discarded waste for recycling...

1 Nov 2018

#FoodNextAfrica: How to ensure sustainable growth of plant-based foods

With the population expected to exceed 9 billion by 2050, the search has intensified for alternative protein sources to not only feed us all, but to do so sustainably by minimising the environmental impact...

By Lauren Hartzenberg 1 Nov 2018

4 trends shaping the dining experience

A new study by global market research company Euromonitor International highlights emerging restaurant concepts around the world...

30 Oct 2018

Green is the new black: why retailers want you to know about their green credentials

Australian supermarkets phasing out single-use plastic bags is just one example of how retailers are fiercely engaged in a race to be "green". Other examples are dumping plastic straws...

By Louise Grimmer and Gary Mortimer 30 Oct 2018

McDonald's to invest R3bn in SA over next 5 years

McDonald's South Africa has committed to invest R3 billion into the country over the next five years, the company announced at the South African Investment Conference in Johannesburg...

29 Oct 2018

When AI meets your shopping experience it knows what you buy - and what you ought to buy

Whether you do your shopping online or in store, your retail experience is the latest battleground for the AI and machine learning revolution...

By Michael Milford and Gary Mortimer 29 Oct 2018

#GoogleRetail: Learn from the past then act swiftly to win at retail

As South African consumers place an increasing premium on the goods they buy, it's more important than ever that retailers give them the best possible customer experience...

25 Oct 2018

26% of alcohol consumed globally is illicit

A new Euromonitor International report reveals that one in every four bottles of alcohol that's consumed is illicit.

25 Oct 2018

Book on Steinhoff's demise shows danger of 'big men' business leaders

The collapse of Steinhoff International, the multi-billion dollar global business group, has been rightly described as the biggest corporate scandal in South African history...

By Mills Soko 2 days ago

Survey reveals more about IoT payments

A new report from Juniper Research has found that the IoT payments market will grow at an average of 75% per annum...

14 Nov 2018

Jumia welcomes framework for e-commerce regulation in Nigeria

Juliet Anammah, CEO of Jumia Nigeria, has described the recent tripartite motion to develop a framework to regulate the activities of e-commerce platforms in Nigeria as a round peg in a round hole...

14 Nov 2018

What Nestlé's attempt to trademark the shape of a KitKat teaches us about design

For many people there is something irresistible about chocolate. But in the hungry rush to make it part of our bodies there is a missed opportunity to meditate on different gestural experiences...

By Tom Lee and Stefan Lie 2 Nov 2018

SA pre-owned luxury retailer extends service across southern Africa

South African pre-owned luxury retailer, Luxity, will be extending its offering across the southern African region, into Namibia, Zambia, Angola and Botswana...

30 Oct 2018

Rollersigns takes market by storm with all-new advertising possibilities

Online advertising and viral campaigns may be top of the marketing mix list these days, but Rollersigns is bringing sexy back to traditional displays...

Issued by Marin's Southern Africa 29 Oct 2018

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